Imago Platform uses graphs to improve AI knowledge management
Imago Platform uses graph databases to improve AI knowledge management, ground responses in business context and trace agent activity.
Via SiliconANGLE
Imago Platform uses graphs to improve AI knowledge management
AI-powered knowledge management systems face a fundamental challenge when businesses need accurate answers rather than plausible ones. Imago Platform Ltd. encountered that problem while developing an application to help customers navigate complicated product warranty policies.
Imago’s first client, a lighting and electrical business, needed help resolving warranty claims across manufacturers with widely varying policies. The company ingested a large collection of PDF documents, but its AI model struggled to produce consistently…
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