Australia's central bank finds AI hitting young workers first, especially in software and customer service

Australia's central bank sees early signs that AI is hitting young entry-level workers in highly exposed jobs like software development and customer service. Since ChatGPT launched, job postings and employment among 15- to 24-year-olds in those fields have dropped more sharply than among older workers. Author Mike Major cautions against jumping to conclusions, however, noting that business cycle shifts and remote work trends could also explain the numbers.