The AI Agents Can’t Find Anyone to Help Yet

AI agents were supposedly going to be game-changers for both sides of consumer transactions—agents would handle tasks like bookings, support, and services 24/7, freeing humans for other work. Turns out businesses don’t like dealing with AI agents, and consumers don’t want them handling their business.

Earlier this week, United Airlines announced that it would ban AI agents from making bookings on behalf of customers, citing privacy concerns, the risk of exposing sensitive data…