KEY HIGHLIGHTS

• 52% of GCCs plan to expand their workforce in FY27
• India accounts for over 50% of global GCC activity
• AI adoption in hiring has crossed 90% among GCCs
• Quality mismatch remains a significant hiring constraint
• GCCs are now the highest-paying segment in India’s tech labour market

Introduction

The hiring outlook among global capability centres (GCCs) in India remains positive for FY27, with a notable shift towards hiring quality professionals rather than pursuing volume-led growth. This insight comes from the annual GCC survey by Taggd, in partnership with CII, titled 'From Intent to Predictable Scale: The Future of GCCs in India'.

GCC Hiring Outlook for FY27

According to the survey, 52% of GCCs plan to expand their workforce in FY27, up from 47% in the previous fiscal year. This positive hiring outlook is driven by strategic investments in talent depth, capability-led hiring, and evolving mandates.

GCC Landscape in India

India now hosts 2,117 GCC units employing 23 lakh professionals and generating Rs 9.4 lakh crore in revenue. The country accounts for more than 50% of global GCC activity, underscoring its pivotal role in the global tech landscape.

Hiring Trends and Challenges

Despite the positive hiring outlook, the GCC landscape in India reveals a dichotomy. While 101 new GCCs were established in India in 2025, creating 1.5 lakh jobs, around 5,500-6,000 roles were also lost during the year. This restructuring is driven by centres anchored primarily on cost arbitrage contracting, while those investing in talent depth and capability-led hiring continue to expand.

AI in GCC Hiring

AI adoption in hiring has crossed 90% of GCCs, but the impact remains a challenge. A quarter of adopters still cannot quantify returns, primarily because most GCCs have deployed AI stage by stage, with each tool solving its own slice of the funnel in isolation. The intelligence each stage generates doesn’t carry forward, resulting in individual tasks getting faster but the system as a whole not getting smarter.

Key Takeaways

• The GCC story is no longer about whether India can scale but whether the systems behind that scale are engineered for predictability.
• Hiring by GCCs is now governed by budget, forecast, and capability roadmaps rather than backfill urgency.
• GCCs are now the highest-paying segment in India’s technology labour market, with projected increments of 10.4% for 2026.

FAQ

**Q: What is the primary focus of GCC hiring in FY27? A: The primary focus is shifting towards hiring quality professionals rather than pursuing volume-led growth.

**Q: How many GCC units are operating in India? A: There are 2,117 GCC units operating in India.

**Q: What percentage of GCCs have adopted AI in hiring? A: AI adoption in hiring has crossed 90% of GCCs.

Conclusion

The hiring trends among GCCs in India for FY27 highlight a strategic shift towards quality over quantity. While AI adoption is widespread, the systems behind scalability are still evolving. This shift is crucial for ensuring that the GCC landscape in India remains competitive and sustainable.

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