TNW | Business
Zendesk moves to pay-per-result AI pricing with its new Outcome AI Platform
Customers will pay when AI resolves an issue, and a new directory helps AI assistants find official support.
By TNW | Business
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Zendesk is changing how businesses pay for its AI, charging them for problems solved rather than for the number of people using the software. The customer service company announced the change on Tuesday at its AI Summit in San Francisco, as part of a new Outcome AI Platform.
Under the new plans, customers set an ‘Outcome Budget’ and pay for each eligible…
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