Why AI is upending traditional technology pricing

You don't need to understand the mechanics of AI tools to understand what's happening to traditional technology pricing. AI is breaking the link between effort, cost and value that technology services have relied on for decades.

Imagine two managed service providers responding to the same production incident. One assigns an engineer who spends five hours tracing logs, checking dependencies and isolating the root cause.

The other uses AI-enabled observability to identify the issue in minutes, trigger the appropriate remediation and…