What happens when AI is confidently wrong in the workplace?

AI tools are now a normal part of the working day. Employees lean on AI for tasks ranging from drafting emails and summarizing content, to preparing legal documents and creating financial reports but, while there’s no doubt that AI and automation are making our workdays more efficient, the more we rely on these tools, the greater the risk of them being exploited, misused or simply trusted too much.

In 2023, US lawyers were sanctioned after filing legal documents built on…