mint
Top AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report
Top AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report
By mint
Excerpt shared by Lazyfounder
·Excerpt
New Delhi [India], : Organizations realizing the highest value from artificial intelligence in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India's latest report. The report mentioned that while AI adoption expanded broadly, business value generation remained uneven.The report classified enterprises into three categories based on outcomes: Achievers, accounting…
Courtesy
This story was originally published by mint. All rights belong to the original publisher.
Read the original on livemint.com ↗