Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’
Customer service teams are using agentic AI to improve resolutions, preserve context and balance automation with human support.
Via SiliconANGLE
Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’
Artificial intelligence is helping to change what success looks like for customer service teams, with less focus on call speed and deflection and greater emphasis on resolving customer issues. That shift is changing how companies think about the role of AI, from automating individual tasks to orchestrating interactions between customers, AI agents and human employees.
The conversation at The AI ROI in Contact…
Courtesy
This story was originally published by SiliconANGLE. All rights belong to the original publisher.
Read the original on siliconangle.com ↗