Thought Industries’ Lens checks product knowledge for conflicts before customers see it

Thought Industries’ Lens checks product knowledge for conflicts before customers see it

Customer learning software company Thought Industries Inc. today launched Lens, an artificial intelligence product that checks a business’ product knowledge for conflicts before it reaches customers.

Thought Industries Academy, its existing course software, joins Lens in a new Customer Knowledge AI Platform.

The launch is seeking to take on the problem of knowledge silos. At many companies, customer and product knowledge lives wherever the team that produced it…