The AI commerce era: 7 e-commerce leaders on what’s still broken

Would you trust an AI agent to run your Amazon store? That future may be near. But true AI transformation requires moving beyond “gap-filling” AI tools. It requires building an infrastructure layer that lets AI agents create and manage their own workflows. We asked 7 e-commerce industry veterans what’s still broken and what needs to change before AI agents can truly operate online stores.

For the past few years, promises of AI transformation have flooded the e-commerce industry. The market…