ServiceNow AI Control Tower: Selling a penthouse while building the frame

ServiceNow Inc. is making one of the more consequential and visible bets in enterprise AI. The company says AI Control Tower can discover and govern any agent, work across models and clouds, track cost and value, and shut down behavior that violates policy.

That sales pitch plays directly to ServiceNow’s greatest asset – its installed base. Information technology and service management or ITSM, configuration management database or CMDB, risk workflows, security operations and years of operating context give the company…