Scaled Cognition targets customer service with low-cost voice model

Scaled Cognition targets customer service with low-cost voice model

Enterprise customer service vendor Scaled Cognition Inc. is introducing a text-to-speech model today that it says provides more accurate pronunciation of account numbers, addresses and other details at a lower cost than competing services.

The product, called Voice, is available through an application programming interface or for self-hosted deployment. It supports more than 25 languages, voice cloning and can work with existing artificial intelligence agents, contact center platforms and older telephone…