Risotto launches an ‘Autonomous IT Engineer’ for complex IT tickets
Risotto says its platform already auto-resolves up to 90% of IT tickets. The new agent takes on the complex requests that still need an engineer and turns each fix into a reusable runbook.
Via TNW | Contributed
Anyone who has ever worked at a large enterprise knows the drill. You submit an IT ticket for a complex software issue, and then you wait.
First-generation AI chatbots have successfully managed to automate the low-hanging fruit of Tier-1 support, like password resets and basic software approvals. But they historically hit a brick wall the second a request requires actual problem-solving.
Now an AI-native helpdesk startup, Risotto, is trying to solve that headache. Today the company announced the launch of…
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