Mitel WX bets next phase of unified communications will be won on the floor, not in the meeting room

For the better part of my 30-year career as an analyst, unified communications has been designed around the person at a desk, bouncing between meetings, chat and email. That made sense when the pandemic pushed everyone onto video.

It makes far less sense when roughly 80% of the global workforce doesn’t sit at a desk at all. In fact, I’ve argued that front-line, non-deskbound workers have been forgotten by most of the UC industry, which is why so many nurses…