Insurer Guardian hands 1 million dental calls a year to Sierra’s AI agents

The Guardian and Sierra logos.

Guardian Life signed a multi-year deal with Sierra to use its AI agents for about 1 million dental benefit verification calls a year, plus payments and claim status checks. It is Guardian’s third AI partnership in a year, after HCLTech and Avantos.

US insurer Guardian Life is handing some of its busiest customer service work to AI agents from Sierra…