Financial Services' next AI risk is the workflow nobody can explain

Financial services is moving from AI that answers questions to AI that takes action – and that shift changes what accountability means. The Government’s Financial Services Adoption Plan calls on the sector to move beyond isolated pilots and scale AI across core processes.

AI agents could reshape how financial services operate, from investigating fraud alerts to processing claims and supporting compliance teams. But as AI moves from generating answers to executing actions, firms need to know not just how a…