Cisco Is Bringing A New Agentic Framework To Its Webex Enterprise Platform

It's called Dialog and promises to turn "fragmented interactions into continuous customer relationships."

Cisco is updating its Webex cloud collaboration platform to better accommodate AI agents. Perhaps the biggest bit of news here is a new toolset called Dialog, which is an "agentic harness" that directs AI to handle customer interactions.

The company says that Dialog tasks various agents with keeping the consumer happy, as they'll "keep working on the customer's behalf after a conversation ends." This means that agents…