Cisco broadens agentic features in Webex collaboration platform

Cisco broadens agentic features in Webex collaboration platform

Cisco Systems Inc. today detailed a broad expansion of its Webex collaboration portfolio that brings artificial intelligence agents into team conversations, connects office technology with workplace management and enables customer-service agents to continue working after an interaction ends.

Introduced at WebexOne in Austin, Texas, the updates extend Cisco’s strategy of integrating people, AI agents and enterprise information. The company is positioning such shared context as the foundation for software that can coordinate…