Gizmodo
Big Banks Say They’re Uneasy About People Shopping via AI Agents
Agentic commerce could increase the amount of scams, fraud and disputes, the banks warn in a new report.
Via Gizmodo
·Excerpt
In a paper published Tuesday, six major global banks, including Bank of America and Capital One, warned that agentic shopping has “risks spanning transparency, safety, privacy & data, choice, and interoperability” that increase “as greater autonomy is given to AI agents.”
AI developers, as well as various retailers and major payment processors, have been working to unveil agentic commerce chatbots, aka AI agents that promise to completely automate the process of online shopping. But adoption has been trickier to quantify…
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