At WebexOne, Cisco’s Jeetu Patel argues the agent era will be won on context, cost and control

For as long as Cisco Systems Inc. has held its WebexOne event, the show has aimed to drive thought leadership in the collaboration industry. This year, with artificial intelligence on tap, it had its fair share of unified communications and contact center.

But more importantly, it was somewhat of a coming-out party for the “new Cisco,” which consolidated much of its historically sprawling portfolio into a single AI platform, with Webex as the place where people and agents meet.

The…