American Express cuts 5% of staff and won’t let AI agents ‘run rogue’
The Amex job cuts come with a $336M restructuring charge, and the finance chief says the aim is to prepare for AI. The CEO says AI agents will only get in through approved channels.
Via TNW | Future-of-work
American Express is cutting about 5% of its global workforce and taking a $336M restructuring charge. Chief executive Stephen Squeri told analysts about the cuts on Friday, CNBC’s Hugh Son reported.
The company had almost 77,000 employees at the end of 2025, according to CNBC. Chief financial officer Christophe Le Caillec told CNBC the restructuring was to prepare for AI. It would also make Amex “leaner, more agile”, he said.
“You don’t want to automate processes that are not optimally…
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